My wife and I had some rather poor experiences with other agencies and agents and Charlotte and her team made those experiences even worse. That is to say, after the dealing with Charlotte and seeing how we should have been treated the whole time the sting of the other agents hurt that much more. Charlotte is not in it for the quick sale or pushing a home that gives her a big profit, she is in it for the long term relationship with the home buyer / seller. She treated us with respect and integrity and answered the 1,000 questions that always seem to come up during these transactions. She made herself available to us at anytime day or night and worked around my schedule to make sure that our needs were met. Charlotte, if you read this I would like to say Thank You. You are a kind, genuine, and wonderful person that made the dreams of a young family come true and we could not be happier with the outcome. For anyone that is looking for someone to represent them, help them slog through a house hunt or the tedium of endless paperwork and formalities, use Charlotte.